You can contact Antennacraft by phone at: 800-553-2377 or 319-758-8050 Monday-Friday 8AM -4:30PM or by Email firstname.lastname@example.org
Be aware that every antenna manufacturer does not use the same testing methods to measure antenna performance. Since there are no enforecable industry standards, comparing performance data from different manufacturers can be very misleading. Antennacraft uses very time-consuming, but honest, test methods. If you find a manufacturer which consistently outperforms all others, don't be fooled. A good rule of thumb is that an antenna of comparable size and configuration supplied by different manufacturers will likely give similar performance.
You may have already found that coverage areas for TV broadcasts have changed slightly. If you are in a deep fringe area, this can especially be difficult to receive the same signal you had previously. Be prepared to purchase the next size bigger antenna model and make sure you don't underestimate your reception requirements. For each antenna model we have included mileage ranges. Range is based on optimum conditions over flat, open terrain. The transmitting antenna and receiving antenna's height and placement and power determines overall reception results. Installation of a pre-amplifier at the antenna can improve reception quality at far distances and also where there are long cable runs or multiple TV sets connected.
No product may be returned for credit without Antennacraft's authorization.
A return authorization number is obtained by contacting our sales department. Products returned without prior authorization will be shipped back to sender, freight-collect. All products returned for credit must be shipped prepaid, must be current products in unopened original cartons and are subject to a 25% restocking charge unless the reason for the return is the fault of Antennacraft. Products returned for credit in other than the unopened original cartons and packaging and/or ticketed are subject to additional charges for inspection and re-packaging.
Credit will be given for net list of product (i.e. invoice price less any term discount taken on the subject invoice). Pack returned products securely, enclosing proof-of-purchase and a note containing the return authorization number and the reason for the return. Shipping charges on all returns must be prepaid unless products are defective or the cause of the return is the fault of Antennacraft in which case the routing specified in the return authorization number must be adhered to.
Ship products to:
1719 West Mt. Pleasant Street
West Burlington, IA 52655
Conventional antennas which are out of warranty may not be returned for repairs.
|Consumer Product Safety Commission Safety Sheet For All Models|
|Download CPSC Safety Sheet|
|*Some products do not have a separate specification sheet, and all information is included with their manual.|